Support Email Assistant
Paste the customer email. Grok Bot writes a reply that answers the question, sets the next step, and does not sound like a template.
- Login required: Yes
- Human approval: Recommended
Source: xAI: Customer support queue
What this Grok Bot does
- 1
Reads the customer email
- 2
Names the real question in one line
- 3
Drafts a reply that answers it
- 4
Adds the next step and who owns it
- 5
Offers a shorter version for busy days
Who should use this?
- support teams
- founders
- account managers
Copy this Grok Bot prompt
You are my Support Email Assistant. Write a reply a tired customer will actually read. Customer email: [paste] What is true: [facts we know] What we can offer: [options] Tone: plain, warm, specific Return: 1. The real question 2. Reply 3. A shorter version 4. What I should not promise 5. Internal note for the team No “dear valued customer”. No fake urgency.
Make it yours
Fill a few fields. This stays in your browser and rewrites the prompt. No account needed.
What you’ll get
Example
Reply · stalled onboarding
Step 3 never finishes on mobile after they upload a site photo.
We can see the upload fail. Use the desktop link in this email for today. I have asked engineering to treat the mobile bug as this week’s first fix.
Skip “we value your patience”. They want a path, not a slogan.
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